Refund and Returns Policy

Refund Policy Haji Laundry Makkah

At Haji Laundry Services, we aim to provide reliable and hygienic laundry service in Makkah near Haram and Clock Tower. This Refund Policy Haji Laundry Makkah explains when refunds or compensation may apply.

We serve Hajj and Umrah pilgrims with honesty and fairness. If there is any issue, we encourage customers to contact us quickly so we can resolve it properly.

1. Service-Based Nature of Laundry

Laundry and dry cleaning are service-based. Once washing or dry cleaning has started, the service cannot be “returned” like a product.

Because of this, refunds are limited and subject to the conditions below.

2. Eligibility for Refund or Compensation

A refund or compensation may be considered if:

  • The wrong service was provided
  • A garment was proven damaged due to our processing
  • An item was lost while in our care

All complaints must be reported within 24 hours of delivery.

After this period, claims may not be accepted.

3. Damage Claims Process

If you believe a garment was damaged:

  1. Inform us immediately (within 24 hours).
  2. Provide clear photos of the issue.
  3. Return the garment for inspection if requested.

After inspection, if damage is confirmed to be caused directly by our process, compensation will be based on:

  • The garment’s current fair value
  • Depreciation based on usage
  • A reasonable service-based amount

Compensation does not include emotional or brand value.

4. Stain Removal & Results Disclaimer

We always try our best to remove stains. However:

  • Some stains are permanent
  • Some stains react to heat or previous treatments
  • Fabric condition may affect results

If a stain cannot be removed, this does not qualify for a refund.

5. Express & Same-Day Service

For express or same-day laundry:

  • Once processing has started, fees are non-refundable.
  • If cancellation is requested before processing begins, we may consider partial refund at our discretion.

6. Cancellation Policy

Orders may be cancelled only if:

  • The washing or dry cleaning process has not started
  • Pickup has not been completed

Once garments enter the cleaning process, cancellation is not possible.

7. Lost Items

In the rare case of lost garments while under our responsibility, we will:

  • Investigate the matter carefully
  • Provide compensation based on garment value

We are not responsible for items left inside pockets (money, jewelry, documents, electronics).

8. Contact for Refund Requests

If you have any concerns regarding this Refund Policy Haji Laundry Makkah, please contact us immediately:

Haji Laundry Services
Makkah, Saudi Arabia
Near Haram & Clock Tower
WhatsApp: +966 53 269 3746
Website: hajilaundry.com

We are committed to serving pilgrims and visitors in Makkah with respect, cleanliness, and responsibility.